WATI

Wati (Official WhatsApp API) Support, Configuration, and Artificial Intelligence

At GlobalSoft, we are certified specialists in Wati (Official WhatsApp API). We will guide you through the configuration, customization, and optimization of all your WhatsApp communication, ensuring that every message with your customers is fluid, efficient, and professional.

What is Wati (Official WhatsApp API)?

Wati is an AI-powered business messaging platform that allows you to manage marketing, sales, and support from WhatsApp and other channels from a unified inbox.

It is also recognized as one of the leading solutions for using the official WhatsApp API, facilitating campaigns, automations, and contact management.

Support Levels and Technical Capabilities

We offer a comprehensive support scheme that covers everything from daily operations to the most complex technical challenges, operating from our facilities in Monterrey, Nuevo León.

Level 1 Support: Operational and Functional Assistance

This is our first point of contact to resolve usage questions and ensure your team is always connected.

• Number Connection: We manage the technical process to link your official line to the WhatsApp Business API.
• Specialized Training: We train your agents to master the platform and make the most of the multi-agent inbox.
• Guided Onboarding: We accompany you from day one in configuring profiles, schedules, and basic welcome messages.
• Ticket Management: Reception and classification of incidents through our service desk.

Level 2 Support: Advanced Configuration and Development

For companies that require taking their automation to the next level with expert technical personnel.

• Complex Automations: Design of Chatbots with advanced logical flows to qualify leads 24/7.
• Proactive Integrations: We connect Wati with your internal systems (CRM, ERP, or databases) using Webhooks and APIs.
• Interaction Optimization: Fine-tuning to ensure seamless communication and improve user experience.